Shipping & Returns
A considered experience from order to arrival. Every LOOMAAMA piece is prepared with care, checked by hand, and sent with the same attention that shaped the garment itself.
Australia and selected international destinations.
Eligible returns accepted within 30 days.
Client Care assistance for every order.
A simple process, handled with care.
LOOMAAMA accepts eligible returns and exchanges within 30 days of purchase. Items must be unused, unworn, unwashed, and returned with all original tags, packaging, and order documentation.
Natural texture, fibre slubs, handwoven irregularities, and tonal variations are part of wild Himalayan nettle cloth. These qualities are not considered faults.
Eligible for return
- Unworn and unused
- Unwashed and unaltered
- Original tags attached
- Original packaging included
- Returned within 30 days
Not eligible for return
- Intimate garments
- Personalised or made-to-order pieces
- Final sale items
- Worn, washed, or altered items
- Items without original tags or packaging
Four steps from request to resolution.
Request Your Return
Contact Client Care with your order number and reason for return.
Prepare Your Package
Place the item securely in its original packaging with all tags and documents.
Send Your Return
Ship your parcel using a tracked shipping service to the address provided.
Review & Refund
Once received and approved, your refund will be processed to the original payment method.
Made by nature. Finished by hand.
Wild Himalayan nettle is a naturally expressive fibre. Subtle variation in weave, texture, tone, and surface character is part of its authenticity.
These details are not imperfections. They are the visible record of origin, material, and human hands.
Shipping & return details
When will my order be shipped?
Orders are prepared carefully before dispatch. Processing time may vary depending on order volume and product availability.
Will I receive tracking?
Yes. Once your order has been dispatched, tracking details will be sent to your email address.
Can I exchange my item?
Exchanges may be available for the same item in another size or colour, depending on stock availability.
What if my order is faulty or incorrect?
Please contact Client Care with your order number and clear photographs. Our team will review the issue and assist you with the next step.
Are shipping fees refundable?
Shipping fees may not be refundable unless the item is confirmed to be faulty or incorrect.
LOOMAAMA Client Care
For returns, exchanges, shipping enquiries, or order support, our Client Care team is here to help.
Contact Client Care