Orders
Track, change, or understand your order before it is prepared for dispatch.
A quiet guide to the material, making, care, and service behind LOOMAAMA. Written for those who look closely before they choose.
Material. Craft. Care. Service.
A refined path through the essentials: material, craft, fit, care, orders, shipping, and returns.
Track, change, or understand your order before it is prepared for dispatch.
Delivery timelines, tracking information, and international shipping guidance.
Return eligibility, condition requirements, and our 14-day return guidance.
Learn about wild Himalayan nettle, its texture, breathability, and natural character.
Washing, drying, storing, and preserving your LOOMAAMA garment over time.
Handmade variation, artisan process, slow production, and the work behind each piece.
Choosing the right size, natural drape, comfort, and garment movement.
Answers shaped around the questions customers ask before choosing, wearing, and caring for LOOMAAMA.
Himalayan nettle is a naturally occurring plant fibre gathered from mountain regions of Nepal. Through careful hand processes, the fibre is transformed into cloth known for durability, breathability, and natural character.
We work with Himalayan nettle because it carries rarity, strength, breathability, and cultural knowledge. It is not chosen for trend. It is chosen because the fibre already holds meaning before it becomes cloth.
Himalayan nettle has a natural texture when new. With wear and gentle care, the cloth relaxes and becomes softer while keeping its quiet structure.
Loomaama uses plant-based Himalayan nettle and designs each piece to sit naturally against the skin. If your skin is highly reactive, we recommend checking the product details and choosing the fit that feels most comfortable for you.
Yes. Each Loomaama piece carries skilled handwork through fibre preparation, weaving, knitting, finishing, and final inspection.
Small differences in surface, texture, and finish are part of working with natural fibre and human hands. They are not flaws. They are signs of the cloth’s origin.
The timing depends on the piece. Some require days of preparation, while others move through longer stages of fibre work, hand construction, and finishing before they are ready.
Use cold water, mild detergent, and a gentle cycle or hand wash. Avoid bleach, harsh chemicals, and excessive heat. Air drying is recommended.
Yes, on a delicate cold cycle. We recommend using a laundry bag for extra protection and reshaping the garment gently before air drying.
We recommend air drying only. Heat can affect the natural structure of the fibre and may change the way the garment falls.
Yes. Himalayan nettle softens, relaxes, and develops more personal character with wear. This is part of the beauty of natural cloth.
Choose the size that allows the garment to sit comfortably and move naturally. Loomaama pieces are designed to feel calm on the body, not restrictive.
Please contact us as soon as possible after placing your order. If your order has not entered preparation or dispatch, we will do our best to help.
Delivery time depends on your location, carrier movement, and customs processing where applicable. Tracking details are shared once your order has been dispatched.
Loomaama ships to selected international destinations. Delivery times may vary depending on destination, customs processing, and local carrier handling.
Depending on your country, local duties, taxes, or import fees may apply. These charges are determined by local authorities and are not controlled by Loomaama.
Eligible items may be returned within 14 days of delivery, provided they remain unused, unworn, and in original condition.
Contact our team with your order information. We will review the request and guide you through the return process with clear next steps.
Unless required by law, sale, final, or clearly marked non-returnable pieces may not be eligible for return. Please review the product page before purchasing.
Yes. Some choices deserve conversation. You may contact our team for guidance on material, fit, care, or choosing the right piece.
Loomaama is built around one rare material, Himalayan nettle, and the hands that know how to shape it. The difference is not only in the fibre, but in the pace, restraint, and care behind each piece.
The feel depends on the construction of the piece. Some Loomaama garments are light and open, while others carry more structure. Each product page explains the intended feel and drape.
Natural fibres may crease with movement and wear. We see this as part of the fabric’s living character, not something that needs to be hidden.
Light steaming is usually the gentlest option. If ironing is needed, use low heat and place a clean cloth between the iron and the garment.
Store it clean, dry, and away from harsh sunlight. Fold heavier pieces to protect their shape and hang lighter pieces only when the garment structure allows it.
We photograph each piece carefully, but screen settings and natural fibre variation may cause slight differences. The final piece may carry subtle tonal character of its own.
Exchange availability depends on stock and eligibility. Contact our team within the return window and we will guide you through the available options.
Returned pieces must be unused, unworn, unwashed, and in original condition with any original packaging or tags included where applicable.
Please contact us as soon as possible with your order details and clear photos. Our team will review the issue and help resolve it with care.
Yes. Loomaama pieces are suited to considered gifting. If you need guidance before choosing, our team can help you select a piece with the right material, fit, and feeling.
For material, fit, order, or return guidance, our team will respond with care and clarity.
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