Privacy Policy

Loomaama is operated by LOOMAAMA PTY LTD, ABN 85 694 228 996 (“Loomaama”, “we”, “us”).

Our website is www.loomaama.com.au.

For privacy questions, requests or complaints, please contact support@loomaama.com.au.

When you browse, purchase or communicate with us, we collect information relevant to that interaction. Depending on how you use our website and services, this may include:

• Order and contact details: Your name, email address, phone number, delivery and billing addresses, items ordered, order number and transaction history.
• Messages you send: Enquiries about garments, fit, care, delivery or returns, along with photographs or other information you choose to provide.
• Account and preferences: Account details, saved preferences and communication choices, where account features are available.
• Website information: Your approximate location, IP address, device and browser details, pages visited, interactions with our website, referring websites and information collected through cookies or similar technologies.
• Newsletter details: Your email address and subscription preferences if you choose to receive updates from us.
• Product reviews: If you submit a product review, we may collect your name or display name, review content, rating and related information. Reviews and associated display names may be visible publicly on our website.

Payment Information

Payments are processed through Stripe.

Loomaama does not store complete payment card details on its website. Payment processing is handled through our payment service provider.

Please do not send payment card details or other sensitive information through our contact form or email.

How We Receive Information

Most information comes directly from you when you place an order, create an account, contact us or subscribe to our updates.

We may also receive order and transaction information from service providers that help us operate our online store, as well as technical information collected through our website tools.

You can browse many parts of our website without identifying yourself.

Certain information is necessary to fulfil an order or respond to a request. If you choose

We use personal information to:

• Process payments, prepare and deliver orders, and send order updates.
• Respond to enquiries, resolve issues and manage returns or exchanges.
• Provide customer accounts or other features you choose to use.
• Send Loomaama news, product updates and marketing communications where permitted and according to your choices.
• Understand how visitors use our website and improve our products, services and shopping experience.
• Maintain website security, prevent misuse and meet applicable legal and record-keeping obligations.

We do not automatically subscribe customers to marketing communications simply because they place an order.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us directly.

Essential communications relating to your orders, payments and customer service may still be sent when necessary.

Our website uses cookies and similar technologies to support essential website functions, remember items in your shopping bag, maintain checkout sessions and provide a smooth shopping experience.

Essential Cookies

Essential cookies help our website operate correctly, including shopping bag functionality, secure checkout, account access and website security.

These cookies are necessary for the services you request and cannot be disabled through our cookie preference settings. You may restrict them through your browser settings, although doing so may affect website functionality.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website and identify opportunities to improve the shopping experience.

Google Analytics may collect information such as pages visited, traffic sources, interactions with our website, device and browser information, approximate location and technical identifiers.

Relevant information is shared with Google to provide these analytics services.

We use analytics cookies according to your cookie preferences and any applicable consent requirements.

Your Cookie Choices

When you visit our website, our cookie consent banner allows you to accept or reject non-essential cookies or manage your preferences.

You can change your choices at any time through the Cookie Settings option available on our website.

Rejecting non-essential cookies does not prevent you from browsing our collections or making a purchase.

You can also manage or delete cookies through your browser settings. Please note that restricting essential cookies may affect certain website functions, including shopping bag and checkout features.

Other Tracking Technologies

We may introduce additional analytics or advertising technologies as our services develop.

Where we do so, we will update our privacy disclosures and provide any required information and choices before using those technologies.

We share personal information with service providers where necessary to operate our online store, process payments, fulfil orders and provide customer support.

Depending on the services used, these may include:

• Website hosting and maintenance providers.
• Payment processing services.
• Delivery and logistics partners.
• Email and customer support services.
• Website analytics and advertising providers.
• Professional advisers where necessary.

Payment information is handled by our payment service provider, Stripe.

Delivery partners receive the information necessary to fulfil your order, such as your name, delivery address, contact details and relevant shipment information.

We use Google Analytics to help us understand website activity and improve our services. Relevant website usage information may be shared with Google for this purpose, subject to your cookie preferences and applicable privacy requirements.

If we introduce additional analytics or advertising providers, we will update our privacy disclosures accordingly.

We seek to share only the personal information reasonably necessary for our service providers to perform their responsibilities. Where appropriate, we use contractual, confidentiality and access-control arrangements to help protect the information entrusted to them.

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies. We encourage you to review their privacy practices before providing personal information.

We may disclose personal information where required or permitted by law.

We do not sell your personal information.

Loomaama operates from Australia and works with a team based in Nepal to support our website, order management, customer service and business operations.

As part of these activities, authorised team members in Nepal may access personal information such as customer names, contact details, delivery addresses, order information and customer enquiries where necessary to perform their responsibilities.

We also deliver to selected international destinations. To fulfil these orders, relevant customer and shipment information may be shared with overseas delivery providers and customs authorities.

Some of our technology, payment and communication service providers may also process or store personal information outside Australia. The countries involved depend on the providers and services used.

We take reasonable steps to protect personal information and limit access to those who need it for legitimate business purposes.

We store personal information in the systems used to operate our online store, manage orders, process payments and communicate with customers.

These may include our website and hosting systems, payment providers, email services and other authorised business tools.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access and disclosure.

Access to customer information is limited to authorised team members and service providers who require it to carry out their responsibilities.

While we work to safeguard the information entrusted to us, no online system can guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, manage returns, maintain business records and meet applicable legal obligations.

Different types of information may be retained for different periods depending on their purpose.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless we are legally required or otherwise permitted to retain it.

You can request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact support@loomaama.com.au and explain what you need.

We may request information to verify your identity before providing access or making changes to personal information.

You may also request deletion of your personal information or ask us to update your marketing preferences.

We will consider these requests in accordance with applicable privacy laws and any legal or business record-keeping obligations.

If we cannot fulfil a request, we will explain why where required.

If you have a concern about how we have handled your personal information, please contact support@loomaama.com.au with a description of your concern.

We will review your complaint, request additional information if necessary and respond with our findings or the next steps.

If you are dissatisfied with our response and the Australian Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner (OAIC).

www.oaic.gov.au/privacy/privacy-complaints

We may update this Privacy Policy to reflect changes in our business operations, services, technology or legal obligations.

The latest update date will be displayed at the beginning of this page.

Where a change materially affects how we handle your personal information, we will take appropriate steps to bring it to your attention.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.